CARE GUIDE

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Understanding how to care for your precious ADC engagement ring and jewellery makes a world of difference in maintaining their optimum condition. We understand jewellery lives with you through a range of activities and conditions. To preserve the brilliance and longevity of your ADC pieces, we recommend the following:

At ADC we’re always looking for ways to ensure your precious jewellery looks as beautiful today as the very first day you wore it. And the most effective way to ensure the beauty of your piece shines through day in - day out is for us to regularly inspect and clean your jewellery.

When your jewellery was purchased, our comprehensive warranty required annual maintenance inspections to make sure all your stones were secure and your piece was looking it’s best. However, in today’s more active lifestyle, we have identified an increase in wear & tear and stones becoming loose.

HOW DOES YOUR LIFETIME WARRANTY WORK?

To avoid unnecessary risk, we have changed our warranty policy to increase the frequency of your scheduled maintenance as a complimentary service to you. Now instead of annual inspections, each ADC item must be inspected every eight (8) months. So, instead of ten complimentary maintenance inspections over ten years which you would have received under our old maintenance program you will receive fifteen (15). We know it doesn’t sound like much of a change, but we promise this will make a huge difference in making sure your piece of jewellery will be shining, sparkling and more importantly, secure. Our commitment to providing more thorough maintenance inspections and keeping you better informed is incredibly important to us which is why we’ve made the following investments and upgrades:

  • Industry-leading digital microscopes allowing us to inspect and record items at over 200X magnification.
  • Specialised vibration tools to detect small stones that may have become loose, more efficiently.
  • A comprehensive software update that tracks your warranty status and sends text alerts when maintenance is due.

HOW TO KEEP YOUR WARRANTY VALID.

Your warranty will be extended after every scheduled maintenance service; however, the extension will be for 8 months to coincide with your scheduled maintenance. This warranty will remain in place for the life of your piece provided your maintenance remains on schedule.

HOW WILL YOU KNOW YOUR INSPECTION IS DUE?

We know life gets busy, so to make sure you don’t miss your scheduled maintenance intervals, we will be contacting you (based on the data in your file) via email or SMS every seven months (7) to remind you that your item will soon be due for its service.

All you need to do is ensure your latest contact details are on file in our system and then simply book your scheduled maintenance via our online booking form: HERE

Diamonds are one of the strongest materials known to man. This fact leads to the assumption diamonds are indestructible. The truth is, with enough force, the structure of a diamond can be impacted, resulting in fractures or chips. By protecting your diamonds from heavy impact, you will preserve the condition of your diamonds. Should your diamonds sustain impact damage, you should consult an ADC diamond specialist for advice.
Coloured gem stones (such as amethyst, sapphires, rubies, topaz, morganite, aquamarine) can darken or change colour over time when exposed to high levels of light. The sun’s harmful rays can effect a coloured gemstone’s durability and colour. Coloured gemstones are appreciated for their unique character, making them the ideal choice for jewellery. Coloured gemstones occur in a range of colours and are comprised of various materials that determine their structural integrity. Being so, coloured gems are ranked on the Mohs scale accordingly. Compared with diamonds, coloured gem stones are typically softer and more brittle and therefore should be protected from impact that can result in damage. It’s important to note that coloured gemstones should not be submerged in ultra-sonic cleaning machines as the vibrations may harm the stone. ADC pieces containing coloured stones may be cleaned in warm water and soap with a soft brush. Below is the Mohs Scale of Hardness that indicates the hardness of gemstones likely to be found in jewellery:
10Diamond
9Ruby, Sapphire
8.5Chrysobel, Alexandrite
8Topaz, Spinel
7.5Morganite, Emerald, Tourmaline, Zircon, Andalusite, Beryl
7Iolite, Chrysoprase, Citrine, Jade, Onyx, Kunzite, Quartz, Blue Chalcedony, Amethyst, Ametrine, Garnet
6.5Jade, Tanzanite, Peridot
6Moonstone, Sunstone, Labradorite
5.5Lapis Lazuli
It’s important to note that there is no such thing as natural white gold; all gold appears yellow when mined. To create white gold for jewellery purposes, raw gold is combined with alloys to give it colour and strength. To achieve a bright white and consistent finish, a fine layer of liquid gold is applied using a process called electro rhodium plating. Over time, with enough exposure to external elements (such as lotions, perfumes, chemicals, alcohol rub, dead skin cells, dirt, and rough surfaces) rhodium plating will wear to expose the base colour of gold. This colour can have a yellowish appearance. The rhodium plating on your ADC white gold pieces can be re-applied to restore its original condition. The time that lapses between rhodium plating depends on how the piece is worn. Pieces that frequently encounter the aforementioned elements will require rhodium plating more frequently than those with less exposure to these elements. To prolong the life of your rhodium plating, you may choose to remove your pieces to avoid contact with harmful elements. Caring for white gold requires regular cleaning, inspections and polishing to keep pieces in optimum condition. Should you wish to have your ADC pieces rhodium plated, you may schedule a maintenance appointment to discuss the cost and timeframe of the services specific to your white gold pieces.
Platinum is a hard metal, making it the ideal choice for precious jewellery. Platinum used in ADC jewellery is comprised of 95% platinum and 5% alloys. Unlike 18ct white gold, Platinum is naturally white in appearance so it does not require rhodium plating to achieve its finish. This means caring for platinum requires regular cleaning, inspections and polishing. Impact damage sustained to platinum should be assessed by an ADC jeweller to ensure the optimum condition and security of stone settings.
ADC jewellery can be cleaned in the comfort and convenience of our showroom as a complimentary service valid for the lifetime of your piece. To maintain your pieces in between visits to the showroom, you may choose to clean your ADC pieces by submerging them into a solution of warm water and detergent-free dish soap. Taking a soft toothbrush to intricate setting areas and precious stones will relieve dirt build up from your jewellery, keeping stones and settings safe. If you notice your pieces are showing signs of wear, please visit the ADC showroom to have them inspected and cleaned as a complimentary service and to discuss the maintenance services available to you. It is vital to avoid impact damage to your ADC pieces to prevent scratches, dents, loss of stones and chips to precious stones. By removing jewellery prior to performing manual tasks (household duties, gardening, high contact sports, activities at the gym, manual labour), the risk of your pieces sustaining impact damage is minimised.
If you have multiple precious pieces, it is recommended to store them in a jewellery box designed specially to hold multiple pieces. It is important to store chains and necklaces flat and separate from one another to avoid knots and tangling. Precious stones should be stored upright and away from other stones and metals to avoid impact damage.

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