At Australian Diamond Company, we are proud to showcase incredible wedding and engagement rings to mark the beginning of a wonderful new path in life.
Understanding how to care for your precious ADC engagement ring and jewellery makes a world of difference in maintaining their optimum condition. We understand jewellery lives with you through a range of activities and conditions. To preserve the brilliance and longevity of your ADC pieces, we recommend the following:
At ADC we’re always looking for ways to ensure your precious jewellery looks as beautiful today as the very first day you wore it. And the most effective way to ensure the beauty of your piece shines through day in - day out is for us to regularly inspect and clean your jewellery.
When your jewellery was purchased, our comprehensive warranty required annual maintenance inspections to make sure all your stones were secure and your piece was looking it’s best. However, in today’s more active lifestyle, we have identified an increase in wear & tear and stones becoming loose.
HOW DOES YOUR LIFETIME WARRANTY WORK?
To avoid unnecessary risk, we have changed our warranty policy to increase the frequency of your scheduled maintenance as a complimentary service to you. Now instead of annual inspections, each ADC item must be inspected every eight (8) months. So, instead of ten complimentary maintenance inspections over ten years which you would have received under our old maintenance program you will receive fifteen (15). We know it doesn’t sound like much of a change, but we promise this will make a huge difference in making sure your piece of jewellery will be shining, sparkling and more importantly, secure. Our commitment to providing more thorough maintenance inspections and keeping you better informed is incredibly important to us which is why we’ve made the following investments and upgrades:
- Industry-leading digital microscopes allowing us to inspect and record items at over 200X magnification.
- Specialised vibration tools to detect small stones that may have become loose, more efficiently.
- A comprehensive software update that tracks your warranty status and sends text alerts when maintenance is due.
HOW TO KEEP YOUR WARRANTY VALID.
Your warranty will be extended after every scheduled maintenance service; however, the extension will be for 8 months to coincide with your scheduled maintenance. This warranty will remain in place for the life of your piece provided your maintenance remains on schedule.
HOW WILL YOU KNOW YOUR INSPECTION IS DUE?
We know life gets busy, so to make sure you don’t miss your scheduled maintenance intervals, we will be contacting you (based on the data in your file) via email or SMS every seven months (7) to remind you that your item will soon be due for its service.
All you need to do is ensure your latest contact details are on file in our system and then simply book your scheduled maintenance via our online booking form: HERE
|7.5||Morganite, Emerald, Tourmaline, Zircon, Andalusite, Beryl|
|7||Iolite, Chrysoprase, Citrine, Jade, Onyx, Kunzite, Quartz, Blue Chalcedony, Amethyst, Ametrine, Garnet|
|6.5||Jade, Tanzanite, Peridot|
|6||Moonstone, Sunstone, Labradorite|